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| 1. Returns within the guarantee period |
| We repair products that fail during the guarantee period. Our General Terms and Conditions apply. We ask you to ship the goods DDP (delivered duty paid). After the repairs have been completed, the return shipment will also be made by us DDP. |
| 2. Returns outside of the guarantee period |
| We also repair products that are out of the guarantee period. The costs have either been calculated as flat rate or at cost. The price depends on the equipment type. |
| 3. Procedure for returns |
| To make sure that you return the defective goods in an easy and fast way: |
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Copy of invoice or delivery note |
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Contact details for possible queries |
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Reason of return |
| The goods should be parceled for safe transport. |
| 4. Handling return deliveries |
| We handle receiving, recording, repair and shipping within 10 to 15 working days. In exceptional cases, however, this period may be longer. |
| Call the following number to obtain information about the status of the repair: |
Mr. Sam Soodani
phone: +49 (0)8031-35460-21
E-Mail:
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